PLUGGIN BABY LTD TERMS AND CONDITIONS

1. GENERAL TERMS

1.1 By using our Services, you signify that you have read the following Terms and Conditions and accept and agree to be bound by them.

1.2 Right to Amend Terms – We reserve the right, at our sole discretion, to change, modify, add or delete portions of these Terms and Conditions. If you do not agree to the Agreement as amended, we will have to cease working together.

1.3 By paying an invoice (or starting regular payments), you are confirming that you have read and agree to Pluggin Baby Ltd’s Terms and Conditions. You also confirm that you have read, fully understand and, where appropriate, agree to Pluggin Baby’s FAQs, which can be accessed at https://www.plugginbaby.com/faq/.

1.4 You agree that Pluggin Baby Ltd’s services will not commence until at least one payment has been made as stated within an official Pluggin Baby Ltd invoice.

If we are engaged in a retainer deal covering numerous campaigns, it is your responsibility to set up a Standing Order so that you do not miss any payments.

You agree to make each payment within the agreed timeframe, even if you move your release date during the term of our engagement.

You must give us at least 3–4 weeks’ notice to change any plugging date. We will accommodate you where possible, but during busy periods we may have to renegotiate a more suitable date for both parties.

1.5 If you hire Pluggin Baby Ltd for a Gold or Platinum package, this will cover separate campaigns as discussed before we send an invoice. Both parties are committed to the agreed multi-track deal. All campaigns must be completed within 12 months from the date of the first invoice.

1.6 If you are using a separate PR or management company in addition to Pluggin Baby Ltd, please make us aware of this and send an introduction email copying all relevant parties in.

2. SERVICES

Pluggin Baby Ltd is a UK-based radio plugging company. We will send your music to suitable presenters and producers at radio stations according to the package you have engaged us for.

These may include podcast shows, community radio stations, DAB stations, FM radio stations, Amazing Radio, hospital radio stations, Restricted Service Licence radio stations, internet radio shows, regional FM stations, and national radio brands including Planet Rock Radio, BBC Radio 1, Radio X, BBC Radio 2, BBC Radio 6 Music, Absolute Radio, Virgin Radio UK and Kerrang! Radio.

UK national radio promotion is only available with the relevant add-on or as part of Gold and Platinum campaigns.

We only send tracks to shows that are likely to consider independent artists and to stations covered by the package you have chosen. We will not knowingly send your music to unsuitable shows.

2.1 Whilst every care and attention to detail is given during your plugging campaign, Pluggin Baby Ltd cannot guarantee any airplay on national, regional or specific radio stations.

2.2 Pluggin Baby Ltd will inform you of your radio airplay according to the package you have chosen:

• Bronze – one report at the end of the 30-day campaign.
• Silver – reports every two weeks during the 30-day campaign (two reports).
• Gold and Platinum – weekly reports, normally issued on Fridays, for approximately six weeks.

2.3 You are required to inform Pluggin Baby Ltd if you receive airplay on your local BBC Introducing show, as this may help us gain plays on other BBC radio brands.

2.4 If we arrange a radio interview or appearance for you, it is your responsibility to be available at the correct time and in an appropriate condition to participate.

You must not take part while under the influence of alcohol or drugs. Unless you are specifically told that swearing is acceptable on the programme, you should not swear during the interview or appearance.

Radio stations are subject to broadcasting regulations and may face sanctions if complaints are upheld by Ofcom.

If you cannot take part in an interview or session, you must give Pluggin Baby Ltd or the presenter as much notice as reasonably possible so that we can attempt to rearrange it.

2.5 Should you decide to withdraw or postpone your release after the plugging campaign has commenced, we may be unable to complete that particular campaign and no refund will be given.

2.6 Should you wish to speak to us by telephone regarding your plugging campaign, you must book a suitable time slot so that we can have your campaign information and results to hand. Unsolicited calls may not be answered.

3. USE OF PLUGGIN BABY LTD AND ITS SERVICES

3.1 You are solely responsible for any audio files, data, text and information submitted by you (the “Materials”).

We will send you a list of the assets required for your campaign. We need everything on this list to be sent to us as early as possible to allow us to prepare your campaign.

Delays in receiving all required Materials may delay your plugging campaign.

3.2 You agree, represent and warrant that:

(a) You solely own, or otherwise control, all rights necessary in relation to the Materials you submit to Pluggin Baby Ltd and that you are not prohibited from submitting those Materials to us by any other agreement or obligation.

(b) All information and details you provide are accurate, complete and current, including photographs, biography, tour dates and social media links.

(c) You will supply a WAV file for your campaign. Please supply audio at 16-bit depth and a sample rate of 44.1kHz.

We will correctly tag the WAV file and convert it into appropriately sized MP3 files where required. We will also create private electronic press kits (“EPKs”) for your campaign to send to our radio contacts.

Any downloadable links to your music will be privately shared with relevant radio contacts.

(d) If you are representing an artist or band, you confirm that you have the authority to act on their behalf and to agree to these Terms and Conditions.

(e) Audio files and other information shared with us via Dropbox may be deleted by Pluggin Baby Ltd when the campaign is over or once we have copied the required Materials into our own private storage.

Please ensure that files supplied to Pluggin Baby Ltd are not your only copies.

3.3 USE OF ARTIFICIAL INTELLIGENCE (AI)

You must inform Pluggin Baby Ltd before the commencement of your campaign if artificial intelligence (AI) has been used to generate or substantially create any creative element of the track being submitted.

This includes, but is not limited to, AI-generated or substantially AI-created vocals, lyrics, melody, instrumentation or musical performances.

The use of AI-assisted production tools for purposes such as mastering, mixing, noise reduction or other technical audio processing does not, by itself, make a campaign ineligible for the Money Back Guarantee.

Where generative AI has been used to generate or substantially create a creative element of the track, that campaign will not be eligible for Pluggin Baby Ltd’s Money Back Guarantee.

It is your responsibility to disclose any such use of generative AI before engaging our services. Failure to disclose the use of generative AI does not make the campaign eligible for the Money Back Guarantee.

4. PRICING, TAXES AND COMMENCEMENT OF SERVICES

4.1 Payment – Payments to Pluggin Baby Ltd must be made via bank transfer. If you are not based in the UK, our IBAN details will be stated on the invoice.

You must inform us immediately if you cannot pay your invoice, or an agreed deposit, within five working days.

Failure to make payment within this timeframe may mean that you lose your reserved plugging date to another client and have to wait for another available slot.

If you are hiring us for a last-minute campaign, full payment will need to be made before any preparation can commence.

We will not commence radio plugging until the required funds have cleared.

5. COMMENCEMENT OF SERVICES, REFUNDS AND MONEY BACK GUARANTEE

5.1 Commencement of Services – Pluggin Baby Ltd will commence the radio plugging campaign during the agreed “week commencing” date, as booked prior to the issue of the invoice.

Once work has commenced, Pluggin Baby Ltd does not provide refunds except where a campaign qualifies under the Money Back Guarantee set out below.

5.2 Money Back Guarantee – Subject to the conditions and exclusions contained within these Terms and Conditions, the following minimum levels of radio support apply:

• Bronze – airplay on at least 50 different radio shows or stations.
• Silver – airplay on at least 75 different radio shows or stations.
• Gold – airplay on at least 100 different radio shows or stations.
• Platinum – airplay on at least 100 different radio shows or stations.

If the applicable minimum level of airplay is not achieved during the campaign, the campaign will be eligible for the Money Back Guarantee, subject to the terms and exclusions set out in this Agreement and the relevant campaign information.

5.3 What counts as a radio show or station – For the purposes of the Money Back Guarantee, a “radio show or station” means a distinct radio programme, presenter-led show, or radio station that has independently selected and broadcast the track.

Separate independently programmed shows or presenters operating on the same radio station may each count separately towards the Money Back Guarantee.

For example, where different presenters on the same station independently select and broadcast the track on their respective shows, each show may be counted separately.

Repeat broadcasts of the track on the same show or programme do not count as additional radio shows or stations for the purposes of reaching the guarantee threshold.

5.4 UK National Radio – UK national radio airplay is not guaranteed under the Money Back Guarantee. However, where UK national radio airplay is achieved, it may count towards the applicable total of different radio shows or stations.

5.5 Artificial Intelligence – Campaigns involving tracks where generative artificial intelligence has been used to generate or substantially create a creative element of the track, as described in clause 3.3, are excluded from the Money Back Guarantee.

6. CREDIT

We hereby give you permission, and agree where appropriate, to include the following credit in relation to social media or website mentions:

Radio plugging and promotion: Emma Scott at Pluggin Baby

You are encouraged to follow and tag Pluggin Baby via X, Instagram or Facebook:

@plugginbaby
facebook.com/plugginbaby
https://plugginbaby.com

7. PROMOTIONAL MATERIALS

You grant Pluggin Baby Ltd permission to use photography, artwork and logos supplied as part of your campaign on our social media accounts and website in connection with promoting Pluggin Baby Ltd and/or your campaign.

You also agree to Pluggin Baby Ltd uploading your music and campaign Materials to our Haulix and Dropbox accounts where required for the provision of our Services.

8. LIMITATION OF LIABILITY

8.1 Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not legally be limited or excluded under applicable law.

8.2 Force Majeure – We will not be held responsible for any delay or failure to comply with our obligations under this Agreement where that delay or failure arises from circumstances beyond our reasonable control.

This does not affect your statutory rights.